Council in call recording deal

PORTSMOUTH City Council is extending its use of call recording.

Thursday, 27th July 2017, 1:00 am

The technology will be used throughout a number of additional departments in the Civic Offices in Guildhall Square.

Following the initial installation of Liquid Voice’s interaction recording platform at the offices in 2014, the council has signed a new contract with firm.

Liquid Voice, a registered Cisco developer, installed a new system which now records all calls to the adult social care help desk, housing benefits and debt recovery teams.

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The system went live in June.

Business application architect at Portsmouth City Council Nic Henderson said: ‘Having worked with Liquid Voice since the first system was installed, we have been consistently impressed by the company’s positive and responsive approach to meeting our evolving needs.’