Disabled photographer gets CeX refund for Canon DSLR after returns policy battle

Fred Bright of Paulsgrove, who found that the CeX shop from where he bought this used Canon DSLR will not honour its no-quibble guarantee for an exchange Picture: Chris Moorhouse
Fred Bright of Paulsgrove, who found that the CeX shop from where he bought this used Canon DSLR will not honour its no-quibble guarantee for an exchange Picture: Chris Moorhouse

CONSUMER: Navy veteran reunited with £27,000 pension pot after banking saga

0
Have your say

A DISABLED photographer is set to be refunded by CeX after he was let down by the retailer’s returns policy.

Fred Bright, from Paulsgrove, will get back the £157 he spent on a second-hand Canon Eos 1000D at CeX in North End – despite being told it would not be possible.

The keen snapper, 59, was delivered the initial blow after he took the kit back to the store after facing set-up issues because of a missing CD.

But despite being told he could take it back and be refunded within two days from the moment he purchased it – a crucial aspect of him buying the device – he was told he could only have store credit upon his swift return, within 24 hours.

The bad news forced him to turn to consumer champion Streetwise – which has now secured him a refund.

Confirmation of the gesture came in an email to Streetwise at 5pm yesterday, from a spokesperson for CeX.

The victory comes after a Streetwise investigation discovered CeX Franchising Ltd was a trading name of webuy.com – an online technology firm which offers the statutory 14-day no-quibble full refund requirement of the Consumer Contracts Regulations 2014.