Fareham caravan business loses out after internet cable cut

ANGRY George and Jean Cardona lost business after Virgin cables were cut. Picture: Ian Hargreaves (131523-1)
ANGRY George and Jean Cardona lost business after Virgin cables were cut. Picture: Ian Hargreaves (131523-1)
Councillor Roy Perry, leader of Hampshire County Council

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A CARAVAN repair business says problems with internet and television connections couldn’t have happened at a worse time.

Crusader Caravans, in Fareham, suffered losses after its website went down, which meant potential customers couldn’t get in touch.

As reported, thousands of people have had problems with Virgin Media internet and TV after workmen on Northern Road Bridge in Cosham, Portsmouth accidentally cut through fibreoptic cables on Monday.

Staff at Crusader Caravans say this is their most hectic time of the year as customers look to get their caravans fixed before they go on holiday.

Jean Cardona, 60, who runs the business with her husband George Cardona, 63, said: ‘This is our busiest time of the year. On Monday the phones were very quiet.

‘Though we got calls from people who are with other service providers, Virgin has a big slice of the cake around here. We have lost business.’

Virgin said all the problems were expected to be solved last night, and many people reported that the service had returned.

Mrs Cardona said: ‘Virgin initially told us that things wouldn’t be sorted until Thursday.

‘That would have meant a lot of customers wouldn’t have been able to contact us for four days.’

Ashley Chaplin, project manager for the Northern Road Bridge development, said: ‘On Monday morning the contractor working on Northern Road damaged a Virgin Media cable.

‘Precautions are always taken to avoid this sort of thing, but unfortunately on this occasion the cable was only just below the surface of the road and this has resulted in residents’ services being disrupted.’

Derek Thornhill, delivery director for Osborne, which is doing the bridge work, said: ‘We’re very sorry for the disruption our work has caused.

‘Aside from this incident work has been progressing well and we will continue to make all efforts to ensure this is an isolated event.’

A spokesman for Virgin Media said: ‘Our engineers have been working around the clock to repair this damage.’