If Uber's a mystery to you, here's our guide

Here's everything you need to know about how Uber works...

By The Newsroom
Thursday, 27th October 2016, 10:17 am
Updated Thursday, 27th October 2016, 5:23 pm

- Uber is a technology platform. A smartphone app connects driver-partners and riders.

- In cities where Uber operates, people use the app to request a ride. When a nearby driver-partner accepts the request, the app displays an estimated time of arrival for the driver-partner heading to your pickup location. The app notifies the customer when the driver-partner is about to arrive.

- The app provides info about the driver-partner with whom you will ride, including first name, vehicle type, and license plate number.

- Customers use the app to enter a preferred destination anytime before or during the ride.

- Uber operates a ‘price surge’. This is when fares temporarily increase to encourage more drivers to get on the road and head to areas of the city where demand for rides is high. Fares may surge when many riders are requesting pickup in an area of the city. Surge is designed to ensure you can request and receive a quick pickup anytime. Surging fares may also encourage nearby riders to wait a few minutes or use another form of transportation instead of requesting an Uber. Once demand for rides returns to normal levels, surge ends.

- At the end of the journey, the fare is automatically calculated and charged to the payment method you’ve linked to your Uber account.

- In some cities, Uber allows people to pay your fare in cash.

- Immediately after a trip ends, the app will ask peopleto rate your driver from 1 to 5 Stars. Driver-partners are asked to rate riders. Uber’s feedback system is designed to foster a community of respect and accountability for everyone.