Lee-on-the-Solent mobility equipment business booming after 10 years

Customers (l-r) June and Ken Oliver, Richard and Jean Hedley and Mary Bassil in the shop for the anniversary party
Customers (l-r) June and Ken Oliver, Richard and Jean Hedley and Mary Bassil in the shop for the anniversary party
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A husband and wife who run a mobility equipment shop have celebrated 10 years in Lee-on-the-Solent.

Shepherd Hospital Equipment Ltd and Solent Mobility Centre celebrated a decade in business and invited customers to join in with tea and cake.

Regular clients and well-wishers dropped into the popular store in High Street to mark the milestone.

Shepherd Hospital Equipment had been running for more than 30 years when Mike and Debbie Watts took over 10 years ago.

Solent Mobility Centre has been developed by the business duo to serve people with mobility equipment when they identified the market was lacking an independent offering.

Mike said: ‘We have come a long way in 10 years with the help of our loyal customers and a great team of staff to support us.

‘Now our sons are on board, learning the business, it leaves me and my wife, Debbie, to focus on growing the business for the future.’

Debbie added: ‘My strengths are in customer service.

‘I have a real passion for getting it right first time, and going the extra mile to ensure customers remember you for the right reasons and come back in the future and recommend us to friends and family.’

The business focuses on customer service.

To complete the family line-up, sons Jamie and Ben have joined the firm and are training as directors to one day take over the business.

Helen Doherty was there with her mother Mary Bassil, who is a customer.

‘The store has been a lifesaver for me and mum,’ she said. ‘They come to the house to service mum’s wheelchair, which is such a help to me. The staff are so caring.’

Customers Jean and Richard Hedley added: ‘It’s so convenient to have the store on the doorstep, although they are so helpful they will even deliver if you can’t get down to collect what you need.’

Ken and June Oliver went along to the event to celebrate with the staff and commented on what it has meant to them to have the Mobility Centre in Lee-on-the Solent.

Mrs Oliver said: ‘They always make us feel so welcome, there is never any hard sell just great advice and help.

‘I come to buy my special support shoes here, it’s so nice to be able to come in and get what I want, as they order them in for me.’

The High Street showroom stocks mobility aids and can supply, fit and maintain, curved and straight stair lifts and wet rooms.

The Shepherd Hospital Equipment arm of the business has contracts with a number of NHS trusts and private health sector companies nationwide.