Punters are invited back to see changes

THE Coach and Horses has reopened after a refit.

Thursday, 9th November 2017, 9:04 am
Updated Tuesday, 12th December 2017, 9:52 am
The Coach and Horses in Hilsea

The pub, on London Road, closed for two and a half weeks after management spent £300,000.

This year the pub underwent some personnel changes, with a new general manager starting in February.

Staff member Sam Whitbourn said: ‘I’ve been here for roughly five months and the refurbishment is a more modern improvement. It looks amazing.

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‘The carpets, flooring and decor have been replaced with lots of new furniture and fixtures.

‘We’ve added two walls in the bar area, comfy leather sofas and a bookcase.

‘The lighting is also very low and slightly dimmer to create a “lounge” experience.

‘It means that people can enjoy a quiet drink away from the rest of the pub and dining area.’

The team at the Coach & Horses saw the reopening as an opportunity to build bridges with past customers.

Sam said: ‘When our new manager started we looked at past reviews online and found a few customers had been disappointed with their experiences before we took over.

‘When we reopened we hosted a VIP night, inviting these customers to see the new site and meet the new team.

‘Within two days we had 10 more five-star reviews on Trip Advisor. It was a lovely way to reconnect.’

‘It’s a great place to work. We have a new menu and we’re excited for more people to see the changes here so encourage people to stop by.’