Rail satisfaction rates up in recent months

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SATISFACTION among South West Train passengers using the Portsmouth to London Waterloo service in terms of value for money has grown from 29 per cent to 39 per cent in the past six months.

Overall satisfaction has gone up by one per cent to 80 per cent, according to new research by Passenger Focus, an independent watchdog.

The group publishes its findings twice a year and asks rail users for their thoughts on a number of issues, including helpfulness of staff.

Tim Shoveller, chief executive of the South West Trains-Network Rail Alliance, said: ‘Around eight in 10 of our customers remain satisfied with our service.

‘Our network saw the impact of some of the wettest and worst weather conditions in centuries which we know will have impacted on these latest customer satisfaction scores.’