SSE handed record fine

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UTILITY giant SSE has apologised ‘unreservedly’ to customers after learning it is to be fined a record £10.5 million for ‘prolonged and extensive’ mis-selling.

The firm, which has a base in Havant, was found by energy watchdog Ofgem to have had ‘failures at every stage of the sales process’ across SSE’s telephone, in-store and doorstep selling activities, adding that the level of the fine reflected the seriousness and the duration of the mis-selling, as well as the harm caused to customers and the likely gain to the company.

SSE said it was ‘deeply regretful that breaches occurred and apologises unreservedly to any customers who have been affected by sales activity which ran counter to the values and culture of the company’.