Uber admits personal details of 57 million users and drivers were hacked - and they kept it a secret

Uber has admitted personal details of 57 million users and drivers were hacked. Picture: Anthony Devlin/PA Wire
Uber has admitted personal details of 57 million users and drivers were hacked. Picture: Anthony Devlin/PA Wire

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Hackers stole the personal information of 57 million Uber users and drivers last year, the taxi-hailing company’s chief executive has revealed.

In a blog post, Dara Khosrowshahi, who took over in August, said he recently learned that two individuals outside the company ‘inappropriately accessed user data’ in late 2016.

Stored in a third-party cloud-based service, Mr Khosrowshahi said the personal information of 57 million Uber users and drivers worldwide had been hacked.

This included names, email addresses and mobile phone numbers, as well as the names and number plates of some 600,000 drivers in the United States.

Uber operates in Portsmouth, but was banned from providing services in London earlier this year.

We took immediate steps’

Mr Khosrowshahi said in the post: ‘At the time of the incident, we took immediate steps to secure the data and shut down further unauthorised access by the individuals.

‘We subsequently identified the individuals and obtained assurances that the downloaded data had been destroyed.’

Bloomberg, the first to report the story, said Uber paid 100,000 US dollars (£75,500) to the hackers to delete the data and keep the breach under wraps.

‘I will not make excuses for it’

Mr Khosrowshahi said there had been ’no indication’ trip history, credit card details, bank account numbers or dates of birth were downloaded by the hackers.

He added: ‘While we have not seen evidence of fraud or misuse tied to the incident, we are monitoring the affected accounts and have flagged them for additional fraud protection.

‘None of this should have happened, and I will not make excuses for it.

‘While I can’t erase the past, I can commit on behalf of every Uber employee that we will learn from our mistakes.’