Virgin says services should be fixed tonight – as contractors apologise for error

Share this article
Manager Angela Grant and owner Jodie Priestley at Ally Barbers in Allaway Avenue, Paulsgrove     Picture: Habibur Rahman

‘Rental costs here are astronomical’ says furious Paulsgrove hairdresser

Have your say

THOUSANDS of people whose Virgin broadband internet and TV have been affected by workman cutting through fibreoptic cables in Cosham are on their way to having a full service again.

The majority of people affected live in the PO postcode area, and had their services cut at around 9am yesterday.

Virgin Media said last night its cables had been severed by workmen doing work on Northern Road Bridge on behalf of Portsmouth City Council.

In a statement today, a spokesman for Virgin Media said: ‘A part of our network was damaged by road works to the north of Portsmouth affecting customers in parts of the city and the surrounding area.

‘Our engineers have been working around the clock to repair this damage.

‘Our customers have had their services re-established throughout the day, with all customers expected to have full services up and running again later this evening.

‘We apologise for any disruption.’

Customers began reporting their services were resumed in the early part of this evening – more than a day ahead of Virgin’s first estimate of a fix in the early hours of Thursday.

Derek Thornhill, delivery director for Osborne, the contractors doing the work, said: ‘We’re very sorry for the disruption our work has caused.

‘Aside from this incident work has been progressing well and we will continue to make all efforts to ensure this is an isolated event.’