THE daughter of a woman with dementia whose care home has been issued with improvement notices has hit out at the care watchdog.
Devonia, in Main Road, Southbourne, West Sussex, was subject to an unannounced inspection last month by the Care Quality Commission (CQC).
Inspectors found that care plans for some people living in the home did not have full details of their individual needs, assessments had not always taken place and plans been updated when care needs changed.
Some staff had begun work before satisfactory references had been received.
But the owner of the home refutes the allegations and says they are taking legal action to get the CQC to withdraw the notices.
The daughter of one residents said she was angry with the report by the CQC.
Speaking anonymously she said: ‘My mother has settled in extremely well. The care is outstanding. It is rather quaint, I know that. They have home cooking, little events and everyone’s birthday is celebrated. It is small and intimate and all the staff are local. The care is amazing and I have no quibbles.’
Owner Helen Green said all care plans were completed. She also said an employee’s references arrived in the morning and they started work the same day, which the CQC was unhappy with.
No recommendation to move residents has been issued but another unannounced inspection will be carried out soon.