Leanne Bailey puts down the phone and pauses for a while.
She’s just listened to and helped another person grieving over the loss of a baby.
It was 28 years ago that Leanne sadly lost her son William to Sudden Infant Death Syndrome. Through the Lullaby Trust charity, she became a befriender three years ago.
Leanne explains: ‘Being a befriender gives me a warm feeling as I know how it feels not to have anyone to talk to about a situation thatnoboday can relate.’