Reeds Rains has been successful at the Lettings Agency of the Year Awards 2015 where it won silver for Best National Lettings despite tough competition from some of the leading names in the market. The Awards, sponsored by The Sunday Times and Times, are some of the most sought-after in the industry and to be acknowledged as a winner is seen as a major triumph and reflects the professional services available for tenants and landlords from Reeds Rains.
The award is testament to the fact that Reeds Rains combines the best services that would be expected of a large corporation but with the more personal approach of a small independent agency. Customers for example, can be assured that they will obtain advice so that they fully understand the contracts and their obligations with the added advantage landlords will know the tenants will be reliable residents paying rent on time.
The judge’s report from the awards commented on Reeds Rains’ national approach to lettings: ‘Reeds Rains’s overriding belief is one of providing local expertise and the directors endeavour to stay true to the principles put in place by founder Samuel Reed, nearly 150 years ago.
‘Investment in technology and internal infrastructure has improved the customer experience and the team is committed to providing outstanding customer service.
‘They have updated the website and there is an extensive branch refurbishment programme currently in progress. Value added services include extended opening hours, flexible viewing appointments and a single point of contact for property management.
‘Their Landlord and Tenant portal gives clients online access from any device so they can see payment statements, copies of key documents and progress of maintenance issues.
‘Employee confidence has improved as they have access to the right tools to get the job done, and can deliver on the brand philosophy of offering clients the reliability of yesterday with the relevance of today.’
Charlie Edwards, the lettings manager for Reeds Rains Waterlooville says: ‘These awards emphasise Reeds Rains as a professional residential letting agent landlords and tenants can trust.
‘We take responsibility for every client interaction so as a landlord you can be reassured we will manage and protect your investment and as a tenant you have a hassle-free route to renting a home. Tenants can take advantage of the many rental properties we have on offer across the UK.’