Don’t be conned in the sales, says council leader

Cllr Roy Perry
Cllr Roy Perry
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TRADING Standards officers are warning shoppers to make sure they know their consumer rights as they hit the sales.

As the post-Christmas and January sales get into full swing, Hampshire County Council’s Trading Standards team is highlighting how shoppers can make sure they know their consumer rights when it comes to picking up a bargain or returning unwanted festive gifts.

Under the Consumer Rights Act which came into force earlier this year, consumers now have several new rights – including 30 days during which to return faulty goods, or for faulty digital content to be replaced.

Councillor Roy Perry, leader of the authority, said: ‘This new act ensures consumers can shop and return goods, where necessary – safe in the knowledge their rights are protected.

‘Trading Standards provides an array of consumer information to support shoppers, and provide them with the information they need for returning faulty and unwanted goods, or for identifying a good deal in the new year sales. Supporting Hampshire consumers in this way also helps to build a strong local economy for the county.’

The reforms include getting clear and honest information before you buy.

Information on consumer rights is available on the council’s website at

Consumer advice is available from Citizens’ Advice on 03454 04 05 06.