Survey reveals the best shops - and the worst

A Valentine themed box of bath products from Lush
A Valentine themed box of bath products from Lush
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A new poll has revealed the best and worst shops in the UK based on a range of criteria.

The Which? report​ asked nearly 9,500 consumers to rate their favourite shops on price, store environment, customer service and the range and quality of products.

The highest-performing retailer is on a winning streak – it also came top last year – but the lowest performing shop of 2014 doesn’t seem to have learnt its lesson.

It has retained its place at the bottom of the list.

Which? editor Richard Headland, said: “With independent stores on the up in our annual survey, it shows a big name isn’t everything as consumers look for quality in both products and service.

“If retailers can get their products right, along with excellent customer service and a great shopping environment, customers will keep coming back through their doors.”

Here are the highest and lowest rated in the survey:

Top 10 stores

1. Lush

2. John Lewis

3. Independent DIY and decorating shops

4. = Richer Sounds

= Screwfix

6. = Apple

= Home Bargains

8. Independents – Furnishings & Homeware

9. = Fenwick

= Go Outdoors

= Independents – Electricals

= Waterstones

= White Stuff

Bottom 10 stores

90. = Poundstretcher

= Tesco

92. = Homebase

= JD Sports

94. = Sports Direct

= Vodafone

96. = BHS

96. = H&M

98 Topshop/Topman

99. WHSmith

100. EE

*Do you have a favourite shop - or one that you always avoid?