LETTERS sent to victims of crime by the Crown Prosecution Service have been revealed as ‘unsatisfactory’.
Her Majesty’s Crown Prosecution Service Inspectorate (HMCPSI) looked into the effectiveness of Victim Liaison Units (VLUs) found too many letters contained simple errors including spelling mistakes that could have been picked up if the letters had been properly proof-read. Some were wrongly addressed, and incorrect cases were even identified.
HM Chief Inspector Kevin McGinty, said: ‘Victims of crime should be treated sympathetically by the CPS and this includes ensuring that they are given the right information about decisions made about their case and that the information should be given in way that can be understood and which shows respect and empathy.’
Inspectors also found that legal managers had not received training in drafting or responding to complaints which had an impact on the quality of the letters sent out.