Gosport man loses food as workers switch off freezer power

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TENANT Max Hughes’s relationship with his landlord has cooled over claims bungling workers cut power to his freezer and ruined around £150 of food.

Mr Hughes was having a new boiler fitted when Hyde Group’s contractors cut the power to the unit.

Max Hughes who says he has lost �150 worth of food. 'Picture: Ian Hargreaves (142321-3)

Max Hughes who says he has lost �150 worth of food. 'Picture: Ian Hargreaves (142321-3)

He said they did not turn it back on and the food perished.

The 49-year-old, of Garland Court, Forton Road, Gosport, was told he needs to prove the claim with receipts to get any money in compensation.

He said: ‘I’ve put in a complaint with my housing association for lots of perishables.

‘They brought in a team of contractors to fit a new boiler.

‘They unplugged the fridge and freezer but they didn’t switch it back on.

‘I’ve had to throw my food out.’

He has written to Hyde, which runs the block of flats and the firm has admitted its service levels are not up to scratch.

The letter, dated earlier this month, apologised and said the firm had restructured its property services team.

‘The nature of the restructure has unfortunately led to a significant decrease in the service levels we expect to deliver to our residents,’ it said. ‘Our executive management team are aware of these problems and are working hard with our contractors to get the resources in to resolve our backlog of works.

‘We are sorry for the inconvenience and disappointment you have experienced on this occasion.’

But Mr Hughes has criticised the company, which wants to see receipts.

Mr Hughes added: ‘I’ve put in a compensation claim for £150.

‘They said to provide them with receipts – we’re talking a month ago.

‘It’s not my fault they didn’t switch it back on. Being unemployed I can’t replace what I’ve lost all in one go.

‘What I’ve had in the fridge and freezer has built up.

‘I don’t believe anyone keeps food receipts for a month.’

The firm has also warned Mr Hughes that he has to respond within 28 days of August 7 or it will close his complaint next month.

The Hyde Group did not respond to The News’ repeated requests for comment.