Gosport tradesman left ‘furious’ after supermarket error

Ashley St John ordered a delivery from Asda online which never arrived ''Picture: Habibur Rahman
Ashley St John ordered a delivery from Asda online which never arrived ''Picture: Habibur Rahman
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A MOBILE chef has told of his anger after a supermarket failed to deliver the order he placed online.

Ashley St John ordered online from the Asda store in Cranbourne Industrial Estate, Gosport – but was left with empty cupboards when the delivery failed to turn up.

He says that the treatment he was given by customer services was ‘disgusting’ and has vowed never to return to the supermarket again.

Ashley, of Lee-on-the-Solent, believes that the store treated him unfairly by not keeping him up to date about the situation with his order.

He is also disgruntled by the attempts from the store and from head office to compensate him – with both parties offering him in-store vouchers.

He said: ‘We stayed up until 11pm that night, waiting for it to arrive.

‘We weren’t given any reason as to why it never turned up – and were never even told where the delivery actually was.

‘To this day I still have no idea where it has gone.

‘I phoned customer services and all they could do was offer me £15 in vouchers, which I point blank refused.

‘Then when I phoned up the store itself, I heard the person on the phone ask their manager what they should do.

‘I knew at that point I stood no chance of getting anything out of them.

‘To me, the way they have treated us throughout is absolutely disgusting – and I’m not going to stand for it.’

According to Ashley, the store’s failure to see his order through has had a major impact on his family and his business – stopping him from doing his job.

He said: ‘I was out of action while I waited for the delivery, and now I’m missing key ingredients for the food I sell.

‘It has hurt my family and business, so to say I am annoyed would be putting things very mildly.

‘We were incredibly fortunate to have some food already stocked up in the house.’

Ashley says that the experience has put him off of using the supermarket in the future.

He said: ‘I cannot rely on them if service like this is going to impact my business.

‘I think it’s safe to say that the chances of me returning to Asda are slim to none – and I shall certainly be using a different service in the future.’

A spokeswoman from Asda said: ‘We always want our customers to be completely happy with the service they receive from Asda and are sorry to hear about Mr St John’s experience. We have provided a full refund and offered a gesture of goodwill to apologise for any inconvenience caused.’