Cosham-born Gavin Hookway was named Quality Champion of the Year in NHS Scotland thanks to his work on driving down adult and children waiting times for mental healthcare, discharging more patients on time and enhancing the quality of person-centred care.
The former Bupa and QA Hospital worker has taken the lead in developing the Highland quality approach, which aims to ensure that everyone who experiences health and social care in NHS Highland gets the right care, in the right place, at the right time and that waste, harm and variation from other systems is eradicated.
Gavin said: ‘I was completely surprised by the nomination, which was recognition enough for my work, but to actually win was fantastic.
‘I felt like I was accepting the award on behalf of a dedicated team of quality champions. To put the emotion I felt into words is impossible.’
Gavin works with staff across all levels of the organisation to influence thinking and change, from the chief executive to hospital porters and across professional groups. He has led and supported a huge range of improvement work across all parts of NHS Highland.
His focus included community mental health, child and adolescent mental health services, endoscopy and community care assessments.
Gavin’s work has led to benefits for both patients and staff, including a reduction in waiting times for community health services and community care assessment.
Gavin’s parents Bob and Pamela, who still live in the area, said they were proud of him.
Pamela said: ‘I’m so proud to think of everything he’s achieved.
‘He really has done wonders for the hospital.’
Bob added: ‘I think that it is absolutely fantastic.’
Since joining the team in Scotland Gavin has worked to increase the knowledge and awareness of skills of front-line staff managers and leaders to adopt a whole systems quality approach based on the Toyota car production system.