Havant-based Care agency is told it must improve by watchdog

Residents in south east ‘in hibernation’

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ENFORCEMENT action has been taken against a Havant-based care agency after an inspection found failings.

The Care Quality Commission issued four warning notices to Sisterly Care Ltd, which provides domiciliary care and has offices in Emsworth Road.

It came after an inspection found failings in the recording of staff procedures and administering medication to service users.

The firm has been told it must improve – or else face fines or possible closure if the targets are not met.

The CQC report stated: ‘Some people were not satisfied with review processes for their care packages, care plans not being up to date and arrangements for contacting the agency’s office.’

Frances Hussain-Shah, the registered responsible person at Sisterly Care, told The News: ‘Most of the concerns were relating to paperwork and not the care we are providing.

‘The care we provide to our clients is very good. We have some excellent staff.

‘We are rectifying the paperwork so we are compliant in all areas. We are not planning to close. All visits will be going ahead as normal.’