Inspectors say city GP practice must improve

INSPECTION The Milton Park Practice
INSPECTION The Milton Park Practice
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A GP practice has been told it needs to improve after an inspection found medicine and prescriptions were not locked away properly.

The rating was given to Milton Park Practice, in Southsea, by the Care Quality Commission (CQC).

After the inspection in January, the CQC said the surgery must:

- Carry out risk assessments for health and safety, legionella and fire safety.

- Identify, manage and monitor effective infection prevention and control systems.

- Ensure medicine and prescriptions are kept securely and only accessible to authorised people.

- Ensure staff are up-to-date with the training.

- Store patient paper records securely.

The practice, which has sites in Goldsmith Avenue and Campbell Road, was given a rating of ‘requires improvement’ when assessed on whether services are safe and well-led.

The effectiveness of services, and whether they were caring and responsive to people’s needs was rated ‘good’.

Professor Steve Field, chief inspector of general practice, said: ‘Patients said they were treated with compassion, dignity and respect and they were involved in their care and decisions about their treatment. Overall the practice is rated as requires improvement, and we have outlined what must be changed.’

Practice manager Chris Donohoe said improvement work is being done.

She said: ‘Based on the criteria the rating given by the CQC is fair.

‘We have had a report carried out by a health and safety consultant in respect of both sites and are in the process of implementing his recommendations.

‘We have implemented the installation of key safes in reception areas and the nurse’s rooms in which keys to the clinical fridge and prescription storage cabinet are kept.

‘We have introduced a prescription log to keep a record of all movement of prescriptions around both sites and their overnight storage. We have changed the way practice meeting agenda and minutes are recorded.

‘As recommended in the report, we intend to carry out an annual review of complaints to look for trends and alter some of our other administrative processes.’