PATIENT feedback helped a doctors’ surgery get a top report from inspectors.
Bury Road Surgery in Gosport was rated as ‘good’ in its latest Care Quality Commission report.
A team of inspectors visited the practice in December last year and have now released their findings.
Four out of five areas were given a rating of good, while the ‘are services safe’ category was given a rating of requires improvement.
But one of the positives raised in the report was patients speaking highly of the surgery and its staff’s commitment.
Mike Porter, practice manager, said: ‘I’m pleased with the report and the rating, but it would have been better to get outstanding.
‘For me the biggest marker is patient feedback and what they think of the services.
‘The report highlighted patients were happy with the service and the medical treatment.’
Professor Steve Field, chief inspector of general practice, said: ‘Patients were complimentary about the care and support they received.
‘Staff told us they were committed to providing a service that put patients first.
‘Patients told us they could always get an emergency appointment and waiting times for routine appointments was satisfactory.
‘However, there were areas of practice where the provider needs to make improvements. The provider must make improvements in relation to monitoring medication fridges.’
Mr Porter said staff at the surgery have taken action to make improvements on highlighted areas in the report.
He added: ‘There’s one thing that we have changed, but it’s not as big a change as we first thought it would be.
‘During the inspection the fridge temperature was found to be out of range at times and higher than it should be.
‘We investigated the matter and found that although the fridge temperature increased if the door was left open for too long, the medicine itself was at the right temperature.
‘Now we’re being careful to make sure the door isn’t left open for too long.’