Phone company gives Scas community first responders mobiles to help when attending emergencies

Community first responders from Scas will be given mobile phones by Vodafone to help them when attending calls. Picture: Vernon Nash.
Community first responders from Scas will be given mobile phones by Vodafone to help them when attending calls. Picture: Vernon Nash.

VOLUNTEERS who attend medical emergencies have been given mobile phones and a bespoke app to help them deliver their service.

Vodafone UK announced it will provide community first responders for South Central Ambulance Service (Scas) with mobiles to improve efficiency and response times.

More than 160 devices have already been rolled out to the volunteers with another 400 expected to be issued over the coming weeks.

Community first responders are trained to attend medical emergencies and start life-saving interventions prior to the arrival of an ambulance. 

The mobile phones and bespoke app, developed in partnership with CommonTime, enables simple and reliable communication between the responders and their office-based control centre.

They can log in and report when they are available to respond and then, when an incident occurs the closest person will be alerted and provided with the exact location, fastest route and incident details. 

On arrival, they can share critical information about the incident and request additional support from the emergency services. 

Nic Morecroft, head of operations as Scas, said: ‘We recognise there is a huge opportunity to improve patient care using digital technology.

‘Our partnership with Vodafone highlights how implementing technology solutions can have an immediate and real impact on the service we offer to patients.  

‘We have already seen improved efficiencies and feedback from our first responders has been extremely positive.’