Portsmouth’s Queen Alexandra Hospital scores top marks for patient care

Queen Alexandra Hospital has been praised for the 'outstanding' care it gives patients
Queen Alexandra Hospital has been praised for the 'outstanding' care it gives patients
  • Care at QA is ‘outstanding’
  • Improvements need to be made to A&E
  • Care Quality Inspection took place over four days
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AN INSPECTION report for Queen Alexandra Hospital has found that the care given to patients is outstanding.

The Care Quality Commission (CQC) inspected the super-hospital over a four-day period followed by three surprise visits.

Ursula Ward, chief executive of Portsmouth Hospitals NHS Trust, which runs Queen Alexandra Hospital

We’re delighted the CQC has rated the trust’s overall care as outstanding.

The Cosham site was given an overall rating of ‘requires improvement’.

But critical care was rated as outstanding, while maternity and gynaecology, children and young people’s services and outpatients services were all rated as good.

However the inspection found failings in the A&E department, which was deemed inadequate at providing a safe service.

Chief executive Ursula Ward said: ‘We’re delighted the CQC has rated the trust’s overall care as outstanding and staff recognised as providing person-centred care, as supportive, and working to ensure patients and their relatives are actively involved in their care.

‘Our culture is praised for the compassionate care we give, and the way in which we treat our patients with dignity and respect.’

The trust was rated as ‘good’ for effective services, but as ‘requires improvement’ for providing safe, responsive and well-led services.

The CQC rated A&E, medical care, surgery and end of life care services as ‘requires improvement’.

Ms Ward added: ‘At the time of the inspection, our emergency department was particularly busy and was suffering from the consequences of our continual struggle to maintain a steady flow throughout the unscheduled care pathway.

‘A detailed action plan is in place to continue improvement in those areas identified within the report and we will continue to work closely with our colleagues.’

The lead for the Portsmouth Clinical Commissioning Group, which pays for the hospital to run, welcomed the report.

Dr Jim Hogan said: ‘This report confirms what the vast majority of people who go to QA already know – the staff there work incredibly hard, and do everything they can to give patients compassionate, high quality care – it’s a fundamental strength of the hospital.

‘The main focus for the hospital needs to be the emergency department – in terms of further improving the safety of patients, the speed at which they are assessed and treated, and reducing the impact on other parts of QA.’

MP welcomes report

HOSPITALS shouldn’t be deemed successful by only looking at their financial performance.

That’s the message from Portsmouth North MP Penny Mordaunt, who said she welcomes the Care Quality Commission report into Queen Alexandra Hospital.

She said: ‘A few years ago hospitals were viewed in terms of financial points and if they will balance the books.

‘Of course that is important, but the concern should always be on whether a hospital is delivering on patient care.

‘And I’m very pleased to see the report highlight the fantastic care and work that goes on at the hospital.’

Ms Mordaunt said she will speak to hospital trust chief executive Ursula Ward about improvements that need to be made.

She added: ‘I am concerned about the end-of-life care model at the hospital, and that there is still certain equipment lacking.’

*To read the full details of the QA inspection report click here.

*To read The News’ view on this click here.