Southsea care home closes before report shows major failings

The Angelus nursing home
The Angelus nursing home
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A SPOTCHECK for a care home in Southsea found major failings in the way its residents were being treated.

A random inspection by the Care Quality Commission found the people at the Angelus Nursing Home in Merton Road were, among other things, not getting proper food and drink.

Cherry Garden Properties Limited, which owns the care home, decided to close it after the inspection took place.

It looks after the elderly, disabled people and those with dementia. The visit in December last year found:

n Incidents relating to patient-safety were not recorded and given to Portsmouth City Council as required.

n Residents were not getting proper food or drink, charts were not being updated and action wasn’t always taken when people lost weight.

n There were not enough staff training and they were not carrying out mental capacity checks on residents.

n Families were not always involved in care decisions being made for their loved ones and people’s privacy was not always maintained in communal areas.

n Lack of activities for people, which meant little mental stimulation or interaction.

n Lack of continuity of managers meant the service was not well-led.

In the CQC’s report, which was published yesterday, the service was deemed inadequate which would have meant it would be put in to ‘special measures’ and forced to make improvements by a certain date.

When managers closed the home, the city council rehoused the 12 residents.

Mike Hancock, MP for Portsmouth South, said: ‘I’m appalled that a care home could do so badly on a spotcheck like that.

‘This is very serious because you may know that moving frail, elderly people, can be dangerous for them and can even cause death.

‘I hope the council moved the residents safely and there was no deterioration of their health.

‘These spotchecks should send a warning to others in Portsmouth and the surrounding areas about ensuring they run a good service at all times.’

The CQC said it was aware about problems with the service since September 2013.

Following an inspection in May last year two warnings were given, but by July another inspection found no changes had been made.

Adrian Hughes, CQC’s deputy chief inspector of adult social care in the south, said: ‘The way in which the company operated the care home failed to meet the fundamental aspects of good care that people have the right to expect – high quality, compassionate and safe.

‘The failure to have systems in place to monitor and review the quality of the service exposed people to unacceptable risks.’

The council said it has moved residents safely.

Andy Biddle, service manager for adult social care, said: ‘We worked with residents, their relatives, staff at the home and the owners to ensure that suitable, alternative homes were found and that residents continued to receive the care that they need.’

The owners of the care home declined to comment.