A CARE home has been put in special measures after an inspection found it ‘inadequate’ in nearly all areas.
A report by the Care Quality Commission on Warren Residential Lodge, in Lee-on-the-Solent, rated the service as inadequate on four of the five categories – safety, effectiveness, caring, responsiveness and whether the care given was well-led.
There was poor understanding in the staff team of local guidelines, policies and procedures in place to safeguard people from abuse and avoidable harm.Care Quality Commission report
The inspector looked at the care provided, its management and how they responded to queries by residents and their families.
The report found:
- Staff had poor understanding on how to keep residents safe.
- Staff did not have the skills or knowledge to meet medical needs.
- Residents were not always given information on their care.
- Care plans were incomplete, lacked clarity and were not specific to people’s needs.
The report went on to say: ‘There was poor understanding in the staff team of local guidelines, policies and procedures in place to safeguard people from abuse and avoidable harm.
‘Identified health risks to people had not been assessed.’
It found 17 of the 23 care staff had not received training on the safeguarding of residents and ‘people were not protected from abuse and avoidable harm’.
The report also mentioned that two ‘incidents’ had occurred within the three months before the inspection, which were under review for serious safeguarding concerns.
It added that people living at the care home were not always supported by staff who had the necessary skills to meet their needs.
And it found that ‘while medicine was stored and disposed of safely, people did not always received their medicines as they were prescribed’.
But the report did say residents felt cared for. ‘We observed that staff were kind, respectful and understood their needs,’ it said.
The report included comments from a resident who said of staff: ‘They are very kind girls, very understanding and considerate.’
Another added: ‘I have never been so happy. I cannot fault it.’
The service’s care was rated as ‘requires improvement’ with residents not always given full information about their care.
It said: ‘People were not always given the information to make informed decisions about their care, support and treatment.’
It did add staff responded to calls quickly and efficiently.
Warren Residential Lodge, in Cherque Lane, was one of 53 care homes in the south recently inspected and was one of four to be considered inadequate.
It provides accommodation and care for up to 31 people. At the time of the inspection, on June 30 and July 1, 26 people lived there.
No-one at Warren Residential Lodge wanted to comment when approached by The News.