Network Rail contributed to South Western Railway's poor performance

TRAIN firm South Western Railway's poor performance was worsened by Network Rail, a report has found.

Friday, 6th July 2018, 11:45 am
Updated Monday, 16th July 2018, 5:12 pm
File photo of South Western Railway. Picture Victoria Jones/PA Wire

The Office of Rail and Road has called on Network Rail to improve both planning and its procedures.

Findings include that the percentage of trains arriving on time dropped from 90.5 per cent in 2015/16 to 84.3 per cent in 2017/18.

The ORR said 68 per cent of the delay in 2017/18 was caused by Network Rail. This sparked the investigation by the ORR.

Sign up to our daily newsletter

The i newsletter cut through the noise

Graham Richards, director, railway planning and performance at ORR, said: '˜Passengers using South Western Railway have faced unacceptable disruption in recent months.

'˜When things go wrong, it is essential that Network Rail works efficiently to get back to normal service as quickly as possible.

'˜Our investigation found that Network Rail has not updated its processes and technology to keep pace with the changes on the route.

'˜We will be looking closely to ensure it addresses our findings.

'˜We acknowledge that the performance issues on SWR are not down to Network Rail alone, and we have therefore shared our findings with Michael Holden to inform his review.'

Contingency plans had not been updated since 2011. Network Rail has been taking longer to fix problems, the report added.