Passengers warned not to turn up for their flights after discount airline goes bust

Primera Air/PA Wire
Primera Air/PA Wire

WOULD-BE passengers have been warned not to turn up for Primera Air flights after the discount airline ceased operations ahead of filing for bankruptcy.

The collapse of the airline comes almost a year to the day after travel firm Monarch went to the wall, leading to the redundancies of nearly 2,000 employees.

More than 110,000 Monarch passengers were left overseas and the Civil Aviation Authority helped repatriate stranded holidaymakers in what transport secretary Chris Grayling called an ‘unprecedented response to an unprecedented situation’.

The number of Primera Air passengers left stuck by the collapse is reported to be in the thousands, while those who have booked on tours have been urged to contact their agents.

The Danish airline said it was a ‘sad day’ for staff and passengers but it had ‘no other choice than filing for bankruptcy’.

What happened?

Primera Air, which flew a fleet of nine aircraft and served destinations across Europe and the US East Coast said it would be ceasing operations on October 2 with the last flight travelling from Malaga to Copenhagen.

What should you do if your flight is cancelled?

It depends on how you purchased the flight. If you booked through a travel agent, then you may be covered by Atol protection. If you purchased the flight directly then normally this will not be covered by the Atol scheme.

Can I claim a refund through my credit card company?

You may be able to claim the cost of the flight back through the Consumer Credit Act. To be eligible for this, the flight has to cost more than £100 and been paid for with a credit card.

What happens if I am stranded abroad?

If you have Atol protection, then you must be found an alternative flight home and need to contact your travel agent. If not, then you will need to book flights and pay for them out of your own pocket.