Virgin Media reveal cause of major TV outage as channels finally return for customers

VIRGIN Media has confirmed its TV services have returned to normal after a power outage took some channels offline for many customers.

Friday, 3rd December 2021, 11:18 am

The company said in an update on Friday morning that customers ‘should now be able to use their TV services as usual’.

Problems with Virgin services had first been reported at around 11am on Thursday, with thousands of customers being unable to access some TV channels, according to service status tracking site DownDetector, and some also reporting broadband issues.

Read More

Read More
Universal credit and benefits to be paid early over Christmas 2021 - here's how ...

Sign up to our daily newsletter

Virgin Media TV is down for customers across the country. Picture: ANDREW COWIE/AFP via Getty Images

By Thursday evening the company said many channels were back but some still needed to be restored.

In a statement released on Friday morning, the firm said its engineers had worked through the day and evening to fully restore its range of channels to users.

A Virgin Media spokesperson said: ‘We sincerely apologise for the issues with our TV service yesterday.

‘Customers can now use their TV services as usual.

There are Virgin TV outages across the country.

‘This was caused by a major power issue and our engineers worked flat-out throughout the day to get things back up and running.

‘Our main channels were restored by late afternoon with other channels restored throughout the evening.’

Follow all the updates in our live blog below.

Subscribe here for unlimited access to all our coverage, including Pompey, for just 26p a day.

Live updates as Virgin customers hit with TV outages

Last updated: Friday, 03 December, 2021, 11:09

  • TV issues are affecting customers nationwide
  • BBC and ITV among channels people can’t access

Virgin confirms TV service has returned - and revealed the cause of the issues

A Virgin Media spokesperson said: “We sincerely apologise for the issues with our TV service yesterday.

“Customers can now use their TV services as usual.

“This was caused by a major power issue and our engineers worked flat-out throughout the day to get things back up and running.

“Our main channels were restored by late afternoon with other channels restored throughout the evening.”

Virgin is trying to ‘restore’ the channels

In an update on its website at 3.30pm, Virgin Media said: ‘Engineers are on site working to restore TV services after a major power outage.

‘We are currently attempting to restore more channels. As we do this, it may mean customers temporarily lose access to previously restored channels.

‘We recognise this is frustrating for customers and apologise again for the inconvenience caused. We are doing everything we can to get services back as quickly as possible.’

Engineers are working ‘flat out’ to resolve the issue

This is what Virgin Media have said

Stick with us for all the latest updates

We will bring you all the latest updates in our blog here.

Page 1 of 1