Council’s services are quicker in Fareham thanks to new way of working

  • Authority spent £300,000 for system thinking company Vanguard to overhaul processes
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COUNCIL tenants are experiencing a faster service when it comes to waiting for repairs to be done on their properties thanks to a new way of working, according to the authority’s latest figures.

Fareham Borough Council has cut the length of time its tenants can expect to wait for repairs by 90 per cent to an average of six days thanks to it spending £300,000 on a consultancy firm called Vanguard which overhauled its systems.

The Vanguard system was heavily criticised as it was brought in at a time of council cutbacks in May 2013, but since its introduction figures show that it has saved the council at least £381,000 a year.

It has also speeded up services for residents by giving council workers more powers.

The council is responsible for repairs and maintenance of 2,371 properties and a portfolio of public buildings, undertaking both planned maintenance projects and a responsive service for its residents.

The repair service used to carried out by contractors, meaning Fareham did not always get priority, but this April, following a successful trial, the service was taken in-house and there are now 16 operatives across a variety of trades including electricians, a gas fitter and plasterer.

Council leader Sean Woodward said: ‘The main difference in the way we now work is that we are treating our customers like the individuals they are.

‘The new way of working has led to 74 per cent of jobs now being completed in a single visit.’