PORTSMOUTH City Council has apologised after residents complained they did not get leaflets detailing changes to bin collection days.
The confusion meant some households put their rubbish out on the wrong day and it has not been collected this week.
The problem came after the council’s new contractor, Biffa, changed the days on which household waste are collected.
Every home was supposed to get a leaflet detailing the changes in collection day – but some say it never arrived.
On Monday, residents of Bredenbury Crescent, Paulsgrove, were surprised when Biffa collectors arrived on their street.
The road’s previous collection day had been Tuesday.
Rosemarie Walling, 65, said: ‘They turned up and there was nothing for them to collect. I called the council.
‘They said they had delivered leaflets, but we didn’t get anything. I went and knocked on other people’s doors, and within 15 minutes I’d found all the people who were in – 27 in total – had not been told. I was told to keep my rubbish until next Monday, or take it to the tip myself.’
Mrs Walling raised a petition, which she handed to the council. In response, the authority arranged for Biffa collectors to return and take the waste yesterday.
There were also problems in Broad Street, Old Portsmouth, where resident Keith Edmunds said: ‘We weren’t told anything.
‘I called the council’s helpdesk, which was jammed with calls, and then was told to keep my rubbish until next week.
‘I can’t do that, it will stink. It’s more incompetence from an incompetent council.’
Biffa took over the city’s waste collection and recycling contract in October.
Its £20m contract covers 90,000 homes across the city, and in almost all cases, except communal collections from blocks of flats, the firm has changed its collection days.
The council sent calendars and leaflets showing the new collection dates to homes in the city, as well as advertising in The News and other media.
Its head of environment Simon Moon said: ‘I’m sorry if any residents have missed the information about the changes to refuse and recycling collection days.
‘As they do their round our crews are delivering reminders through the doors of households who have not put out their refuse or recycling.
‘It’s unlikely crews will be able to return to make collections, so residents are requested to store their rubbish until the next collection, or take it to the Portsmouth Recycling Centre.
‘Residents can check their new collection day by entering their postcode at portsmouth.gov.uk/waste or call 023 9283 4092.’