Q and A on our new look website

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LETTER OF THE DAY: Lonely? We can help you in Portsmouth

Have your say

Here are the questions our online readers have asked about the new website and our answers.

Q, Why can’t I comment on the new site?

A, You can - but you have to register even if you were registered on the old site. It only takes a couple of minutes.

Q, I’m having trouble registering and I love my username so don’t want to use a different account.

A, A tiny percentage of people - just four in fact - have had teething problems with registering. First things first, check your junk mail in case it has made its way in there. And here’s what to do if you don’t receive the initial registration email: Click on the “Login” section at the top of the homepage and request “forgotten password”, this will send you a reminder email so you can then follow the instructions to activate your account.

Q, Why has my comment appeared twice? I only pressed the button once!

A, This is a known problem and is currently being investigated. We’ll get it sorted asap and let you know.

We have listened - and are still listening - to your suggestions so we can keep improving.

And you know we want to know what you think - good or bad.

If you have queries about the new website, no matter how big or small, email our digital team and we’ll get back to you asap.

We will keep adding to this user guide with your questions and our answers - so just by asking you’ll be helping out everyone else.

Get in touch by emailing Matthew Brown via matthew.brown@thenews.co.uk