Calls to train company soar during the storms

Daniel Williams as King Charles I at Portsmouth Car Ferry Terminal, Gunwharf. Picture: Byron Melton

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SOUTH West Trains has received up to four times more customer calls during flood and storm-hit months.

The firm said the amount of correspondence has gone from a 2,500-a-month average to up to 10,000.

About 70 customer service staff in Southampton, including extra temporary workers, are dealing with the high volume of calls. The firm, the UK’s largest commuter service, carries about 210 million passengers a year but its services were severely affected by storm-battered tracks, including a landslide near Petersfield at Christmas.