THE number of commuters who say they are happy with South West Trains has fallen.
Just 84 per cent of passengers surveyed said they were satisfied – down from 87 per cent the previous year. Passenger Focus singled out the company over problems with punctuality.
Its chief executive Anthony Smith said: ‘We know from this research that performance remains the key passenger priority. Train companies and Network Rail must keep up a relentless attention on getting trains on time, not only at the end of their routes, but at stations along the way as well. Passengers are still paying above-inflation fares rises and have every right to expect the industry to keep its basic promise to get them there on time.’
In response South West Trains yesterday announced a 10-point plan to improve punctuality on its services.
Managing director Tim Shoveller said: ‘We are sorry to have let our passengers down recently.
‘We are absolutely determined to work closely with Network Rail to restore their trust and our normal high levels of service.’
Southern scored 83 per cent in the satisfaction survey.