‘More needs to be done to improve our railway network’

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SOUTH West Trains has pledged to do more to improve journeys.

It comes after independent research by Passenger Focus shows overall passenger satisfaction stands at 80 per cent, a drop of one per cent year-on-year.

Despite this, the score is in line with other train operators in London and the south east.

Satisfaction with station facilities has improved, while satisfaction with station cleanliness increased from 67 per cent to 72 per cent.

There were also improvements when it comes to choice of food and drink at station cafes and how safe people feel when waiting for a train.

But Tim Shoveller, chief executive for the South West Trains-Network Rail Alliance, said more needed to be done.

‘Our staff are working hard to improve services for our passengers and we have started one of the biggest long-term investment programmes seen for decades on our network,’ he said.

‘But our current level of performance is not where it needs to be, and more work needs to be done to deliver the train service our customers deserve.

‘‘There is no quick or easy fix to improve reliability, boost capacity and catch up on years of under-investment at the same time as running the UK’s busiest railway and carrying over half-a-million people a day. But we are determined to work with the government and do everything we can to deliver a better railway for our customers.’