A CARE service has come under scathing criticism from health inspectors.
Grove Domiciliary Care in Fareham, which sends carers into people’s homes, has been rated ‘inadequate’ by inspectors from the Care Quality Commission and placed in special measures.
Staff were not properly vetted before being allowed to work with people in their homes. Staff did not receive enough training or supervision to meet people’s needs or to ensure people’s safety.CQC inspectors
Inspectors discovered in June that staff were not being properly vetted and given enough training before working with service users, that a lack of staff was putting people at risk of harm and that medicine records were not always managed safely.
The report said: ‘Staff were not properly vetted before being allowed to work with people in their homes. Staff did not receive enough training or supervision to meet people’s needs or to ensure people’s safety.’
It added that Disclosure and Barring Service checks had not been carried out on three members of staff.
The report continued: ‘There were not always enough staff to meet people’s needs, especially during weekends, holidays or in the event of staff sickness.
‘People who used the service often received missed or late calls, at weekends and holiday periods it was very poor. This had put people at risk of harm.’
Despite this, people who had regular carers praised the service to inspectors.
A comment said: ‘My regular carer is like a daughter to me. I have no family, she is so good to me and I would be lost without her. My carer is absolutely lovely and very caring.’
At the time of this inspection, the service provided care and support to about 250 people who had a range of needs, including elderly people and those who had dementia.
Inspectors identified eight breaches of the Health & Social Care Act 2008 as a result of the inspection.
Paul Guy, a director at Grove Domiciliary Care said: ‘We are working very hard to address CQC’s concerns.
‘During the last five months we have taken extensive action to improve our service and this will continue.
‘We’re working very hard in co-operation with the CQC and are confident that we will come out of special measures a much-improved service.’