Southern Rail passenger complains after his head gets stuck in train door

The customer services team at Southern Rail have faced a deluge of complaints over the last months, but here is one customer gripe they might not have expected.

Wednesday, 14th December 2016, 11:05 am
Updated Wednesday, 14th December 2016, 2:29 pm
Southern train drivers strike

And for many, the strikes have made it near impossible to get to work on time - if at all.

One unlucky Twitter user, with the username ‘billy bolton’, called Southern ‘w******’ after claiming to get his head stuck in a train door yesterday morning.

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Writing directly to the customer services team, he said he had become stuck on a tube train in London while on his way to work.

Responding in true diplomatic style, a Southern employee - going by the initial R - posted: ‘Very sorry to hear this, I hope your head is okay.’

Southern Rail has been involved in a bitter dispute with the RMT Union over plans to change the roles of conductors.

The company have also faced industrial action from ASLEF who represent drivers.