Bank receives praise for its service and loyalty

An independent survey of British banks’ personal and business customers praised the 146-year-old bank, which has also been named ‘Britain’s most admired bank’.

Handelsbanken serves individuals and corporate clients in 207 branches throughout the UK.

Phil Dedman, manager of the Portsmouth branch, said: ‘We are absolutely delighted with the EPSI survey results which clearly demonstrate we are providing excellent service to our customers.

‘We know that having a presence in the local community is important to our customers.

‘They value a personal relationship based on trust and responsibility, being able to talk to a decision-maker who knows their circumstances, which is a vital part of our traditional banking model.

‘To complement this local service we also have all of the digital services that customers expect from a modern bank, so they can chose how they wish to access us at any time.’