Waterlooville patients delighted with efforts in surgery move

PATIENTS facing a surgery move have been delighted with the efforts of a healthcare group to make the change as ‘smooth as possible’.

Tuesday, 30th July 2019, 5:30 pm
Updated Tuesday, 13th August 2019, 8:15 pm
Oaks Healthcare held an open day for Queenswood Surgery patients moving to the new site in Cowplain

Queenswood Surgery in Waterlooville closed on August 1 with all patients and staff moving up the road to the Cowplain Family Practice.

The surgeries merged to for Oaks Healthcare in 2017 and an open day was held before the closure to give residents a chance to look around the new site.

For Wendy Jenner the Queenswood Surgery on London Road holds fond memories.

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The 80-year-old said: ‘My son was the first baby born there and that was 50 years ago. It is sad to move but we need to move with the times and this new centre is much better.

‘It will be a change but the surgeries have done a good job with letting people know what is happening.’

The purpose-built Cowplain site provides level access benefitting disabled patients, those with mobility problems and patients with pushchairs.

Dr Sue Stanley was a GP at the Queenswood Surgery site for 28 years but is pleased with the move.

She said: ‘We were like a family at Queenswood and that is an ethos we have brought with us to the new site.

‘This surgery provides better facilities for us and for patients. The rooms are bigger and everything feels light and new.

‘We also have better access for people with disabilities and also for pushchairs. I think this is a positive step for the surgery.’

An open day was also held earlier this year when the surgery move was first announced.

Queenswood Surgery user Monica Vaughan went along to the event and became a part of the Patient Participation Group for the healthcare group.

The 67-year-old said: ‘I think these events are really good and makes people feel reassured which is so important and will make the change as smooth as possible.

‘The new surgery is fantastic and has great facilities.’

Operations manager Julie Care added: ‘The feedback from patients has been really great. We wanted to do these open events because change can be scary but I think everyone is seeing the positives in this site and what it can offer.’