National: Eurotunnel cancels thousands of tickets due to soaring temperatures

CROSS-Channel rail operator Eurotunnel has cancelled thousands of tickets after '˜extreme temperatures' caused major disruption to services.

Friday, 27th July 2018, 8:04 am
Updated Friday, 27th July 2018, 9:14 am
Motorists facing long queues

The firm took the unprecedented decision' to stop passengers from travelling on Friday if they were due to return on the same day or Saturday in a bid to ease long queues.

Passengers faced delays of up to six-and-a-half hours on Thursday when air-conditioning units failed on trains.

And as of Friday morning, the operator was warning of delays of three-and-a-half hours.

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It said: '˜The prolonged and unprecedented temperatures in the South East of England are affecting the air conditioning on board our shuttles.

'˜Due to the high level of traffic booked, we are currently unable to check-in any customers arriving more than two hours before their booked crossing time.

'˜We strongly recommend that you stock up with water and take a comfort break prior to arriving at our Folkestone Terminal.'

On Thursday, Eurotunnel warned that ferry companies '˜do not have availability to take any of our customers'.

It is one of the busiest weeks of the year for cross-Channel travel as the start of many school summer holidays leads to a surge in family trips.