FINDING the right staff in estate agency is never easy but it appears experienced agent Colin Shairp made the correct choice when recruiting Oliver Pescott and Robert Graham.
They have helped Colin’s Town and Country Southern estate agency in Havant Road, Drayton, get the gold award as the best estate agent in Portsmouth for the sixth year in succession on review site allAgents.co.uk.
Altogether, Town and Country Southern gained Gold Best overall agency in Portsmouth; Gold Best overall in PO6; Gold Best branch in PO6; and Gold Best branch in Portsmouth.
And, for the sake of consistency, the Fine & Country Southern Hampshire branch, which operates from the same office, gained the silver award in all of the same categories, reflecting a standard of service of which Colin is duly proud.
‘I recruited Olly and Rob at the same time towards the end of 2016 and they have rewarded both agencies’ clients with a dedicated level of service that goes far beyond what most people might expect,’ said Colin.
‘The review site allows both buyers and sellers to say what they think of the service delivered and an essential is to perfect the art of diplomacy to keep everyone happy.
‘The presence of the so-called ‘on-line’ agents in today’s property market brings new problems, not least among them that having collected their up-front fee they don’t always show the same speed of activity demonstrated by quick invoice delivery when it comes to keeping the transaction chain going.
‘Both Olly and Rob have proved adept at this in addition to the usual estate agency prerequisites of knowing a property’s value, how best to market it, and how to get the best deal for the vendor while still making the buyer happy with the service, too.
‘They are getting consistent five star ratings to keep our traditions alive.
‘Only genuine clients are able to post reviews and unlike many award schemes where it’s essential to buy a table at an awards bash or pay for an entry, the allAgents awards come purely on merit.
‘That’s something both have in spades.
‘I’ve been in estate agency in Portsmouth for more than 30 years and I would have to go a long way to find more dedicated and hardworking team members than I have now.’
For more go to allAgents.co.uk