Virgin Media reveal cause of major TV outage as channels finally return for customers
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The company said in an update on Friday morning that customers ‘should now be able to use their TV services as usual’.
Problems with Virgin services had first been reported at around 11am on Thursday, with thousands of customers being unable to access some TV channels, according to service status tracking site DownDetector, and some also reporting broadband issues.
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By Thursday evening the company said many channels were back but some still needed to be restored.
In a statement released on Friday morning, the firm said its engineers had worked through the day and evening to fully restore its range of channels to users.
A Virgin Media spokesperson said: ‘We sincerely apologise for the issues with our TV service yesterday.
‘Customers can now use their TV services as usual.
‘This was caused by a major power issue and our engineers worked flat-out throughout the day to get things back up and running.
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Hide Ad‘Our main channels were restored by late afternoon with other channels restored throughout the evening.’
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Live updates as Virgin customers hit with TV outages
Key Events
- TV issues are affecting customers nationwide
- BBC and ITV among channels people can’t access
Virgin confirms TV service has returned - and revealed the cause of the issues
A Virgin Media spokesperson said: “We sincerely apologise for the issues with our TV service yesterday.
“Customers can now use their TV services as usual.
“This was caused by a major power issue and our engineers worked flat-out throughout the day to get things back up and running.
“Our main channels were restored by late afternoon with other channels restored throughout the evening.”
Virgin is trying to ‘restore’ the channels
In an update on its website at 3.30pm, Virgin Media said: ‘Engineers are on site working to restore TV services after a major power outage.
‘We are currently attempting to restore more channels. As we do this, it may mean customers temporarily lose access to previously restored channels.
‘We recognise this is frustrating for customers and apologise again for the inconvenience caused. We are doing everything we can to get services back as quickly as possible.’
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