RBS and Natwest bankers are locked out of online accounts after glitch

THE Royal Bank of Scotland has apologised after NatWest, Ulster Bank and RBS customers have been locked out of online and mobile accounts.

Friday, 21st September 2018, 9:35 am
Updated Friday, 21st September 2018, 9:42 am

Users on Twitter began reporting issues in the early hours of Friday, saying they were unable to access the app or online banking services.

RBS confirmed that customers across its three consumer brands were affected by the outage.

It assured that users were still able to use its telephone banking service and ATMs.

Sign up to our daily newsletter

The i newsletter cut through the noise

In a statement, RBS said: '˜We are aware that customers are currently experiencing issues logging into their online and mobile banking accounts.

'˜We would like to apologise for the inconvenience.

'˜We are aware of the problem and are working to fix the issue. Customers can still use ATMs and telephone banking.'

The glitch came a day after some Barclays customers were left struggling to log into accounts due to a technical problem.