A MENTAL health centre that has required improvement for a number of years has been awarded a good rating by the Care Quality Commission.
Nelson House in Rowner Road has been given a rating of good by the CQC, having spent a number of years requiring improvement.
According to the report, patient treatment was effective, with residents being treated with kindness, dignity and respect.
Nelson House was officially opened in 2013, providing mental health rehabilitation for working-age adults.
The CQC report said: ‘All care plans we reviewed were comprehensive, recovery focused and included the patient’s views.
‘Staff spoke with patients in a relaxed and friendly way. Patients told us they felt able to approach staff when they needed to speak to them.’
Carla Roadnight, hospital director of Nelson House Hospital, says that the staff are now looking forward to the next inspection.
She said: ‘We are really pleased that the service has now been rated good overall, as this reflects the hard work and dedication of staff here on behalf of our patients.
‘Inspectors praised the open culture of the hospital and the strong leadership and reflected on how patients were treated with respect, and that staff were friendly, caring and responsive.
‘Since the inspection, we have changed the way patients’ needs are assessed to ensure their individual requirements are further understood, and we very much look forward to the CQC visiting us again.’