Virgin Media 'sincerely apologise' for broadband issues but users still reporting problems

Users across Portsmouth as well as up and down the country complained of intermittent service on Monday evening, with apparent connectivity dropouts every so often.

Though more people are at home during lockdown, relying on broadband services for home working and entertainment, Virgin Media said the issue was not a result of increased usage or a lack of capacity.

A spokesman said it had been fixed in the early hours of Tuesday morning.

‘We know how frustrating this was for customers and we sincerely apologise for any inconvenience caused,’ he said.

While some customers said their service was running as normal on Tuesday, others claimed they were still experiencing problems.

SEE ALSO: Virgin Media sold expensive TV and internet package to Fareham pensioner with dementia

One user said on Twitter: ‘I still have an issue - no internet at all for any of our users in the house.’

Another wrote: ‘Virgin Media is still playing up? Good thing I don't need to use the Internet extensively for work... OH WAIT.’

Reports of connection problems on the downdetector website were also being posted, though the volume had decreased since Monday evening.

The cause of the intermittent outage was not clear.

A message from the Editor

Thank you for reading this story on portsmouth.co.uk. While I have your attention, I also have an important request to make of you.

With the coronavirus lockdown having a major impact on many of our advertisers - and consequently the revenue we receive - we are more reliant than ever on you taking out a digital subscription.

Subscribe to portsmouth.co.uk and enjoy unlimited access to local news and information online and on our app. With a digital subscription, you can read more than 5 articles, see fewer ads, enjoy faster load times, and get access to exclusive newsletters and content. Visit our Subscription page now to sign up.

Our journalism costs money and we rely on advertising, print and digital revenues to help to support them. By supporting us, we are able to support you in providing trusted, fact-checked content for this website.