Samsung take action to improve safety of fire-risk smartphones

Samsung's crisis with its new smartphone hit a new low as the company confirmed it has made changes to ensure safety following reports that even replacements for the fire-prone handsets were overheating.

In a statement, Samsung Electronics said it is “temporarily” adjusting the Galaxy Note 7 production schedule to “ensure quality and safety matters”.

In a separate regulatory filing, Samsung said it was adjusting the Note 7’s production volumes. The company added in the filing that it will issue an update when more details are available.

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But Samsung fell short of confirming or denying earlier media reports that it had halted production following multiple reports that newly released Galaxy Note 7 phones after its global recall emitted smoke or caught fire.

Earlier in the day, South Korea’s Yonhap news agency was first to report that Note 7 production had been suspended. The move came after decisions by US phone retailers AT&T and T-Mobile to stop giving new Note 7 replacement smartphones to consumers.

Samsung and the US authorities are investigating reports of the new Note 7 replacement smartphone catching fire but the move poses fresh problems for Samsung because it had promised that its new Note 7 with a green battery icon is safe.

The reports of replacement phones catching fire raise doubts whether the battery is the only problem in the fire-prone smartphone as Samsung initially said.

When it issued a global recall on September 2, Samsung blamed the batteries supplied by one of its two battery suppliers and assured consumers that other parts of the smartphones were fine.

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