South Western Railway passengers can now claim compensation if trains are 15 minutes late

PASSENGERS travelling on South Western Railway trains are now able to claim compensation if their service is late by 15 minutes or more.

Friday, 1st December 2017, 3:12 pm
Updated Wednesday, 6th December 2017, 12:48 pm
Commuters can now claim back compensation if their South Western Railway train is 15 minutes late. Picture: Carey Tompsett/PA Wire

Previously customers could only claim back part of their fare after 30 minutes, but are now eligible for a 25 per cent pay back for delays between 15 and 29 minutes.

All claims must be received within 28 days of the delay and include the original ticket, receipt or copy of the season ticket.

Christian Neill, South Western Railway’s head of customer experience, said: ‘We recognise that every minute counts if you’re travelling by train - especially for busy commuters.’

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Picture: Chris Brown

To claim go to delayrepay.southwesternrailway.com, visit the SWR mobile App or use post.

Picture: Chris Brown