New data published by NHS England shows what people think about their doctor’s surgery.
The latest GP Patient Survey produced by Ipsos on behalf of NHS England asked people across the country what they think about many aspects of their care, including the appointment booking process.
The survey contacted 2.5 million people between 10 January and 11 April this year to gather information on how patients feel about their local GP practice and in total just under 720,000 forms were returned, representing a 29 per cent response rate.
Across England, almost a quarter (23.4 per cent) of respondents said the overall process of booking appointments was ‘very good’, a third (32.8 per cent) rated it as ‘fairly good’ and 17.9 per cent said it was ‘neither good nor poor’.
However not everyone was as impressed with the process of booking appointments, with 13.5 per cent of people saying it was ‘fairly poor’ and 12.4 per cent describing it as ‘very poor’.
Here we reveal which doctor’s surgeries had the best/worst ratings for overall experience of booking appointments in Portsmouth.
5. At Sunnyside Medical Centre in Fratton Way, 49.9 per cent of people responding to the survey rated their experience of booking an appointment as good or fairly good. Picture: Google Maps
At Sunnyside Medical Centre in Fratton Way, 49.9 per cent of people responding to the survey rated their experience of booking an appointment as good or fairly good. Picture: Google Maps Photo: Google Maps
6. At The Drayton Surgery in Havant Road, 50.3 per cent of people responding to the survey rated their experience of booking an appointment as good or fairly good. Picture: Google Maps
At The Drayton Surgery in Havant Road, 50.3 per cent of people responding to the survey rated their experience of booking an appointment as good or fairly good. Picture: Google Maps Photo: Google Maps
7. Uni-City Medical Centre, formally known as The University Surgery, in Commercial Road, 51.8 per cent of people responding to the survey rated their experience of booking an appointment as good or fairly good. Picture: Google Maps.Picture: Sarah Standing (240522-8010)
Uni-City Medical Centre, formally known as The University Surgery, in Commercial Road, 51.8 per cent of people responding to the survey rated their experience of booking an appointment as good or fairly good. Picture: Google Maps.Picture: Sarah Standing (240522-8010) Photo: Sarah Standing
8. At North Harbour Medical Group at the Cosham Health Centre, in Vectis Way, 55.1 per cent of people responding to the survey rated their experience of booking an appointment as good or fairly good. Picture: Google Maps
At North Harbour Medical Group at the Cosham Health Centre, in Vectis Way, 55.1 per cent of people responding to the survey rated their experience of booking an appointment as good or fairly good. Picture: Google Maps Photo: Google Maps