Nine out of 10 Portsmouth hospital staff feel their role makes a difference to patients according to survey

NINE out of 10 staff working in Portsmouth NHS hospitals feel that their role makes a difference to patient care, according to findings of the NHS Staff Survey.
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In total 3,911 employees from Portsmouth Hospitals NHS Trust answered the survey, which was published this week, and shows improvement for the trust across nine of the 11 survey themes, compared to 2018, including making a difference to patient care and staff recommending PHT to a friend or relative for treatment

The confidential survey, undertaken between September and November last year, saw a response rate of 52 per cent – nationally the response rate for similar NHS organisations was 47 per cent.

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Respondents also reported feeling increasingly valued, respected and supported at work, with the survey findings showing improvements in motivation and morale.

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Nicole Cornelius, director of workforce and organisational development at PHT said: ‘We are delighted that findings from the annual NHS Survey show improvements across nine out of the 11 areas of focus.

‘The survey is one of a number of ways in which we seek feedback from individuals across the organisation on their experiences at work. The findings are key in helping us to understand areas where we are getting things right and identify further areas for improvement.

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‘While progress has been made, we know that there is still more to do and we are committed to driving further improvements to help make PHT an even better place to work, for the benefit of patients, their carers and families and colleagues.’

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It follows a report by the Care Quality Commission (CQC) which rated the trust as ‘Good’ for the first time.

Nationally the survey found NHS staff were suffering more violence than last year and found 29 per cent had experienced at least one incident of bullying, harassment or abuse in the past year.

Health secretary Matt Hancock sent a letter to all staff to tell them that ‘being assaulted or abused is not part of the job’.

For full-time staff in Portsmouth, 16.2 per cent reported experiencing at least one incident of violence in the last 12 months, marginally up from 16 per cent in 2018.

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Eleven per cent of part time staff reported a violent incident in 2019 compared with 10.7 per cent in 2018.

The trust launched its Respect and Protect campaign last year which has a zero tolerance policy to abuse on staff and has seen patients warned consequences could include being removed from hospital and having to travel miles away for treatment.

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