Amazon Alexa down: Is the smart assistant down and why is Alexa not working?

THOUSANDS of people have experienced issues with Amazon Alexa this morning.

Friday, 21st January 2022, 1:21 pm

User reports state that the popular smart home speaker Amazon Alexa is having technical issues.

Alexa and Echo speakers are smart home devices that work through voice activation.

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Why is Amazon Alexa down?

They are often used to set alarms, organise schedules, and connect to other smart home devices such as speakers, lights, and plug sockets.

Here is everything you need to know about the UK outage:

Is Alexa down?

At 8.18am this morning, 7,816 Alexa users reported issues to Downdetector.

From this number, 60 per cent of users stated that they were having issues with the server connection, 21 per cent with the website, and 18 per cent with the Alexa app.

Downdetector also showed that 322 people reported issues with Amazon UK as a whole, which suggests that there is a wider problem.

51% of these issues were to do with Amazon.co.uk, 43 per cent with the Amazon app, and six per cent with logging in.

Why is Alexa down?

The devices were showing as 'offline' when they should have been working smoothly, or they displayed a red light on the Alexa instead of the usual blue.

Voice notes on the devices said 'I'm having difficulty understanding right now', as the devices were working slowly as they processed requests.

Alexa users took to Downdetector and Twitter to report the outages.

Alexa and Echo devices should be working normally now as a spokesperson for Amazon stated:This morning we had an issue that impacted some Alexa customers’ ability to interact with the service. The Alexa service is now operating normally.’

A message from the Editor, Mark Waldron

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